Privacy Policy

Wilson Mobile Detailing · Last updated May 26, 2026

This Privacy Policy explains how Wilson Mobile Detailing (“we,” “us”) collects and uses the information you provide when you contact us about mobile auto detailing service in the Pensacola, Florida area. Our booking and customer communications — including SMS, chat, and voice — are operated on our behalf by our technology partner, Proof Digital.

Information We Collect

When you reach out to book service or ask a question, we may collect:

• Your phone number
• Your name
• Your email address (if you provide one)
• Your vehicle make and model
• Your ZIP code or service address
• Transcripts of chat conversations with our website assistant
• Recordings and transcripts of phone calls with our voice receptionist

How We Use Your Information

We use the information above strictly to schedule, deliver, and follow up on detailing service for you. SMS messages we send are transactional only:

• Booking confirmations
• Appointment reminders
• Reschedule or cancellation communications
• Post-service review or feedback requests

We do not send marketing or promotional SMS, and we do not sell, rent, or share your information with third parties for their own marketing purposes.

SMS Consent

By providing your phone number to Wilson Mobile Detailing — through our website, chat assistant, voice line, or in person — you consent to receive transactional SMS messages from us related to your service inquiry and any appointment that follows.

Opting Out and Help

You control the messages you receive from us:

• Reply STOP to any text message to stop receiving further SMS from us.
• Reply START to resubscribe after opting out.
• Reply HELP for support contact information.

Standard message and data rates from your wireless carrier may apply. Opting out of SMS does not cancel any scheduled appointment — please call or email us directly to cancel.

Third-Party Services

To operate booking and communications, we rely on the following service providers. None of them use your information for their own marketing:

• Twilio — delivery of SMS messages.
• Calendly — appointment scheduling.
• Ulio — AI voice receptionist that answers calls.
• Supabase — encrypted storage of customer and booking data.
• OpenAI — language model that powers our chat assistant.

Data Retention

We keep your information only as long as needed to provide service and meet routine business and legal requirements. You may request deletion of your information at any time by emailing info@wilsonmobiledetailing.com. We will delete your data within 30 days of a verified request, except where we are legally required to retain it (for example, transaction records for tax purposes).

Children

Our services are intended for adults arranging vehicle service. We do not knowingly collect information from anyone under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision.

Contact

Questions about this policy or your information should be sent to: